Confused? Have any questions about how things work? We hope to answer most of them in this section, but if you still need help please don’t hesitate to contact us!

Depending on whether you receive our fibre optic service or our wireless service the installation will be different. Unless our service has already been installed at your home previously, a technician must come to your home to do the installation.

Installation of our wireless service consists of mounting a Dish on the outside of your home. The Dish is aligned and configured to receive a signal from one of our repeater stations.

Then an ethernet cable is run into your home and connects the Wireless Dish to a Power Supply (POE). This is then connected to a wireless router to provide a wireless signal throughout your home.

You may or may not already have a line run from the pole to your home, but if not, the technician will run a fibre optic cable from the street pole to the outside of your home. A junction box will be attached to your wall and from there a cable will run inside and to a modem. The modem will connect via ethernet cable to a wireless router that provides a wireless signal throughout your home.

First let’s try unplugging the power from your modem and router. Wait about 15 seconds, and then plug them back in. Wait a minute for it to start back up. If that doesn’t solve your issue, please give us a call!

Internet services may also be cut off if your monthly payments are behind.

Estimated usage for common downloading and streaming activities: 

  • A high-resolution photograph – 3 MB
  • 4 minute 360P standard definition YouTube video – 15 MB
  • 1 Hour of Netflix at default settings – 3 GB
  • 1 Hour of Netflix at Medium Quality – 700 MB

1 GB = 1024 MB

Note: these are averages and provided here only as estimates. There are many different video streaming sites and their data usage varies greatly.

Common reasons for large data use:

Video Downloads – Downloading TV shows, etc. can often use a lot of data, especially if you’re using a torrenting application as they tend to also upload to other users at the same time. If you must use a torrent application make sure it isn’t running in the background as it will often continue to upload even after the download has finished.

Netflix – This is the biggest culprit for data use. You can change the quality that you are streaming at by going to which can help greatly reduce the amount of data used per movie.

Webcams – Having a webcam and viewing it once in a while won’t use too much data, but leaving it streaming 24hrs a day can sometime use a lot of data. Most cameras have quality settings that you can reduce if you must leave a camera streaming all the time.

Neighbours/Renters/Kids – Often unknown data can be the cause of a neighbour or someone on your wifi without you knowing. If you see suspicious data on your account let us know and we can help you make sure your wireless is secure.

Quite likely!

1. Visit

2. Enter your login to Netflix if requested.

3. Choose between Medium or Low under Data Usage per Screen, for each profile under your account.

Keep in mind this may not work if you are using a “smart TV” as some smart TVs will automatically pick the quality.

1. Visit our User Portal at

2. If you’re at home you should automatically be logged in. Otherwise you may be asked for a username and password. If you’ve been given this info please enter it here. If not please contact us and we’ll help you out.

3. Once you’ve reached the portal, click on the Services tab to view usage graphs and see how much data you have left in your plan.